Questions and answers

Every series opens with free episodes, usually the first five to twelve. The number is shown on each series page.

Episodes after the free ones need a Reelstory Pass. One pass unlocks every episode of every series for as long as it runs.

Yes. Sign in with the same account and your history, list and pass follow you.

A Weekly, a Monthly and a Yearly Pass. Each one unlocks every episode for its whole period; current prices are on the Reelstory Pass page.

Only if you pay by card. A mobile money pass is paid once for a day, a week, a month or a year and simply ends after that; buy another any time to add more time on top. A pass paid by card is a subscription that renews each week, month or year until you cancel it from your account page.

With mobile money (M-Pesa, Airtel Money, Mixx by Yas or HaloPesa): checkout sends a prompt to your phone and you approve it with your PIN, in Tanzanian shillings. Outside Tanzania, or if you prefer, pay for a weekly, monthly or yearly pass by card in US dollars through our reseller Polar.

A pass usually starts within a minute of approving the payment. If they don't, email [email protected] with the email on your account and the time of purchase.

Passes may be refundable shortly after purchase. See the refund policy for the conditions and how to ask.